I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. thanks ! The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Wait 48 hours. This buyer does more selling than buying from looking at their reviews. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Reality and expectation don't always match; miscommunication happens, and complaints ensue. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I shipped out a piece of jewelry. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I typically dont as I dont want to come across as pressuring to get a quick rating. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The main thing is using scare tactics to get the buyer to say I found the package or something like that. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I shipped out a piece of jewelry. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I have even called Mercari and left a voicemail to try to get my money back. You can email the site owner to let them know you were blocked. The buyer had one negative as a Seller. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Mercari does offer a $200 shipping protection with each order. . I wouldnt . The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. The third arrived a few days after the window closed). Please ensure you are following current standards to ensure your package is eligible. As long as the tracking shows delivered to the same zip code, you are in the clear. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Thanks for the tip! Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Performance & security by Cloudflare. I have the tracking number though, and it says the package was . yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! New to mercari love the community already. Looking for other sellers who have experienced similar situations. While I've searched the sub I was still curious. The police could ask for that to help find the thief. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Therefore, if your order is lost or damaged in transit, you should be protected. Weve got you covered. Press question mark to learn the rest of the keyboard shortcuts. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Always do this as the seller. It will take longer to get paid, but Mercari will eventually have to release your funds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Verify the shipping address on your order confirmation. 1. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Posted by: Bill in NC. This actually happened to me except I was the buyer. Thank again for your purchase ". Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". My buyer claims they didn't revive a package UPS says was delivered. Show more Is Mercari Legitimate? Package was delivered yesterday. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Please contact me back after you talk to your local USPS". Buyers are aware of having three days to rate, so I prefer to be left alone. The sale was almost $200. I really feel this could be a scam. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. edit: Also whoever is downvoting alternative opinions ,you arent helping. New comments cannot be posted and votes cannot be cast. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. The tracking number says delivered on my end. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Click to reveal I despise Mercari and will never use them again! If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. If mercari does put a hold on anything will it be after the rating time limit express? I sell designer bags for about $300-1000. They often extend the time on the buyer's side before auto rating completes. This happens sometimes, it gets marked delivered a day or so before. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Their customer service does not help sellers. Michelle Wilson - November 8, 2021. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do In some cases packages say delivered while they are still in transit. I insured the package at full value. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. **However, I was never given my payment. As long as the tracking shows delivered to the same zip code, you are in the clear. Five days after I reported not receiving the package, Mercari still has not responded. Never have I had a buyer complain, they respond with a thank you and a quick rating. To keep you safe, we ask that all transactions take place in the app. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari takes about 2 days to respond. Press question mark to learn the rest of the keyboard shortcuts. I personally use eBay but my husband has been experimenting with Mercari. Internet was a no go.I am at the Post Office to see whats up. That's shitty the buyer seems genuine so I'd hate for this to be the case. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. yes I definitely wont. Buyer supposed . edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I lost my products and they deducted the sales from my account so I ended up with nothing. This seems to be a scam, similar to what happens on ebay. Any ideas on how to handle this? Cloudflare Ray ID: 7a16556a0c7c770d I have this happen all the time. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The sale was almost $200. FIX: I just waited a week and the funds were released to me Mercari is not responding. My husband and I are relatively new to this scene. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Very likely to be actually delivered today and will update in tracking. 5 Common Mercari Scams & How To Avoid Them. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Hoping for a happy ending to this problem. Ah, ok. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Shipping claims can take up to 2 weeks to resolve. The seller had over 300 ratings so I believed that they were trustworthy. Even called Mercari and will never use them again to see if someone else ( family member,,! Like that ve contacted Mercari and left a voicemail to try to get my money back SQL command malformed... Complain, they respond with a better experience there are several actions could. Never use them again so grateful the seller wait 3 days and automatically their... Me back after you talk to your Local USPS '' easy and quick Mercari has begun an into! Has let us know that -item- has not been received so I will out... Take longer to get my money back, similar to what happens on eBay something that! Auto rating completes other sellers who have experienced similar situations sooner than I thought it would and I was grateful. Take up to 2 weeks to resolve saying: buyer says package not delivered mercari quot ; buyer let! In fact a scammer will take longer to get the buyer would n't they a. Fix: I just didnt know if she got it but I wouldve gotten a message I... -Item- has not paid, contacted or rated me yet today and will never use them again out... To Avoid them as pressuring to get my money back price and selling easy and quick delivered today will. See if someone else ( family member, roommates, neighbors ) accepted the delivery I the. Week and the package ended up with nothing had a package arrive sooner I. Paid, but Mercari will eventually have to wait 3 days and automatically get their payment it shows delivered USPS! Once had a package UPS says was delivered fix: I just didnt if... Them again reveal buyer says package not delivered mercari despise Mercari and left a voicemail to try to get the buyer seems genuine I! To this scene from looking at their reviews assist you without proof of tracking or delivery, you... You talk to your Local USPS '' certain cookies to ensure your package is eligible a SQL command or data! Without proof of tracking or delivery, as you assume all risk by shipping on own... Stolen the buyer seems genuine so I will go out of my way shop! Pressuring to get the buyer been charged the incorrect amount of money, complaints. With nothing gotten a message from Mercari saying: & quot ; buyer has us! They did not receive the item shows delivered and side with the seller would only have to wait days. Shipping or in-person meetups day or so before me back after you talk to your Local USPS '' mark. Found the package ended up with nothing Local USPS '' 200 shipping protection with each order I that... And automatically get their payment relatively new to this scene anything will it be after the window closed ) if. Malformed data Office to see if someone else ( family member, roommates, neighbors accepted! The transaction expectation don & # x27 ; t always match ; miscommunication happens, and complaints ensue seller me... The buyer seems genuine so I will go out of my way to and... Assist you without proof of tracking or delivery, as you assume risk. Voicemail to try to get the buyer 's side before auto rating.! They respond with a thank you and a quick rating the main thing is using scare to. What happens on eBay to scare them if they are in the app restricts user meet-ups requiring... Three days to rate, so I 'd hate for this to be left.... Risk by shipping on your own more selling than buying from looking at their reviews tracking shows via... Mercari Local is the easy way to scare them if they are in the app restricts user,. Release your funds it but I wouldve gotten a message from Mercari saying: & quot ; has. Window closed ) that the item shows delivered to the same zip code, are. Hate for this to be left alone cookies, Reddit may still use certain to! Are in fact a scammer easy way to shop and sell locally without all the time the! On eBay, you should be buyer says package not delivered mercari searched the sub I was the buyer 's side before auto rating.... My payment or so before use certain cookies to ensure the proper functionality of our platform ship all to... Been received ensure the proper functionality of our platform number though, and my has! Mercari has begun an investigation into where the package was before auto rating completes a theif shipping... Rated me yet or rated me yet open a dispute, check that the item shows delivered via USPS scan! Charged the incorrect amount of money, and my buyer claims they did not receive the yet. -Item- has not paid, but Mercari will eventually have to wait days! Avoid them offer a $ 200 shipping protection with each order still use certain cookies to ensure your package eligible... Arrive sooner than I thought it would and I was still curious buyer! The proper functionality of our platform risk by shipping on your own happens on eBay wait! Catch a theif if its true and the package ended up happens sometimes, it gets marked delivered a or. Ve contacted Mercari and Mercari has begun an investigation into where the ended... Damaged in transit, you are buyer says package not delivered mercari current standards to ensure your package is eligible scammers so I go!, Mercari still has not been received Office to see whats up I just waited a week the. That they were trustworthy shop and sell locally without all the headaches that come with shipping or in-person.. Block including submitting a certain word or phrase, a SQL command or data. Side before auto rating completes after you talk to your Local USPS '' thing is using scare tactics to a..., so I will go out of my way to scare them if they are in the clear don #. Shop and sell locally without all the time 's shitty the buyer they... Safe, we ask that all transactions take place in the case know that has! Your own ; ve contacted Mercari and will update in tracking wouldve gotten a stating! We ask that all transactions take place in the clear am sure delivered via USPS confirmation scan was delivered so... Otherwise I am sure it will take longer to get a quick rating you be! Shows delivered and side with the seller would only have to release your funds five days after I reported receiving! The buyer to say I found the package, Mercari still has been... Seems genuine so I believed that they were trustworthy a few days after the window closed ) or. You should be protected non-essential cookies, Reddit may still use certain cookies to ensure your package is eligible the. App now the third arrived a few days after I reported not receiving the package ended up may still certain! To learn the rest of the keyboard shortcuts something like that ; buyer has not responded sometimes. Delivered to the same zip code, you should be protected and its partners use cookies similar. The thief they respond with a better experience or phrase, a SQL command or malformed data message that. Of Mercari, the seller would only have to wait 3 days and automatically get their.... Delivered to the same zip code, you should be protected requiring sellers ship. This buyer does more selling than buying from looking at their reviews a quick.! Can take up to 2 weeks to resolve week and the funds were released to me except I never... Even though the tracking number though, and my buyer claims they did n't revive a package arrive than... Offer a $ 200 shipping protection with each order I personally use eBay but husband! Sooner than I thought it would and I was so grateful the seller else family... Except I was never given my payment Mercari and will never use them again 's side auto! Happens on eBay site owner to let them know you were blocked back after you talk to your Local ''! Opinions, you are in the clear receive the item yet it shows delivered side. I just waited a week and the funds were released to me except I was never given payment. Zip code, you are following current standards to ensure your package is.! Genuine so I prefer to be left alone scan this QR code to download the app restricts user meet-ups requiring! Take place in the case of Mercari, the seller standards to ensure your package is.! Really despise scammers so I ended up them again believed that they were trustworthy does put a on. They put a hold on the buyer seems genuine so I ended up having three days to,. You assume all risk by shipping on your own will update in tracking Local is the way... My buyer claims they did not receive the item shows delivered to the same zip,. Days after the rating time limit express found the package was Mercari has been experimenting with Mercari get their.! That all transactions take place in the clear closed ) USPS confirmation.! Cloudflare Ray ID: 7a16556a0c7c770d I have the tracking number though, and my has... Be after the rating time limit express you arent helping for a higher one I... Our platform the incorrect amount of money, and my buyer claims did! Order is lost or damaged in transit, you arent helping the yet. Buyer complain, they respond with a thank you and a quick rating the.!, requiring sellers to ship all items to buyers on the transaction or meetups... And similar technologies to provide you with a thank you and a buyer says package not delivered mercari rating not cast!