Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). I applied and interviewed for DD strategy and operations role (was rejected in the last round). It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Theres tremendous value in having fresh eyes on a problem. Im a Regional General Manager based out of our Midwest hub in Chicago. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. We might also collaborate with the market research team, depending on the nature of the questions. Ultimately, we are building a global logistics company thats what I came here to do. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. Uber 52bd9. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. , regardless of the quality of the food. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Click the link in the email we sent to to verify your email address and activate your job alert. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. Clearly, DoorDash is over-indexing on data capabilities in their organization. Referrals increase your chances of interviewing at DoorDash by 2x. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. But here, its welcomed. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. Whatever Im doing, I have to understand whats happening on the ground. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. What should the end-to-end experience look like? If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Probably a bit of both. We celebrate each others successes and learn from each others challenges.. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. Its a huge competitive data moat. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. Were definitely not going in blind. I can provide detailed insights. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. Filter No matter how good the food, an unattractive can drive down a merchants conversion rate. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. May 2, 2021 0. Experiencing those lows made us a sharper and scrappier team. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. How can we solve it? While I may think my train of thought is the best, the experiences of others often help provide the best view. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. 1. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. Theres a lot of flexibility as far as how quickly you transition and where you go next. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Strategic Partner Manager Career. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. Did he reply to any of the previous DMs? Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. Doordash Interview Questions with Answer Examples. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Act like an owner is a core value at DoorDash, and we definitely live that. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Thanks. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. So you need to be willing to try various solutions, with urgency and without fear. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Everyones so collaborative and tight-knit even though were spread all across the country.. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. All Rights Reserved. A few examples. Case Study 2. Our managers understand were not going to make our money back in a day. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. I can provide detailed insights. Yes, others are using data too. Does the offering work? via marketing, promotions, etc. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. Ive learned to push back a little bit. Thats a ton of operating leverage and drives up the LTV / CAC ratio. DoorDash has done exactly that. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. Got a confidential news tip? As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. May 31, 2020 5 11. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . while also balancing the dynamics of a three-sided marketplace. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. On a personal level, these would be the things I wish to achieve in my life. They can name all the rock star Dashers and bestselling merchants. . Productizing data is a common pattern for delivery and transportation companies. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. How long will a pint of ice cream stay cold? About. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. You can respectfully disagree with someone and collaboratively work together toward a better outcome. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. This also means that we've been able to create more economic opportunities for merchants and Dashers. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. I applied and interviewed for DD strategy and operations role (was rejected in the last round). empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. With that, they were able to prove the concept and validate the teams hypotheses. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. As a result, much of the DoorDash marketplace is now driven by data. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Then we do our best to bring desirable merchants on board. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Were all thirsty for new business and deeply invested in the companys success. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. DoorDash also values experimentation. For example, there are more women working in our headquarters, and especially on our Engineering team. All with excellent data engineering teams. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. TELUS, Go to company page Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Theres plenty of financial analysis of the DoorDash S-1 out there. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Im also looking forward to launching Calgary; adding a new city is always exciting. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. We are only as good as our next order. What is the biggest gap between customer needs and our current offering? Stories and lessons from DoorDash Design team. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. The initial messages for the campaign were something more generic. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Just dm'ed you. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. So why is that? doordash strategy and operations interview. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. How long does it take to cook a pizza? Postmates started in 2011. Interview Questions Behavioral: How would you handle working with cross functional partners? They first identify an opportunity or get tasked to solve a business problem. Everybody wins with more order volume on the platform. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? When it does, more details would need to be fleshed out before we make the offering available to everyone. This is where their technology platform comes into play. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. You also need to think creatively and be willing to experiment. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Date Published: 12/20/2021. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. DM if interested. I studied mechanical engineering at Brown University. When Im talking to Dashers, Im always trying to learn: Why are they dashing? The average order value has fluctuated within a narrow band, between $29.90 and $31.20. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. It also helps to be comfortable experimenting, and wearing different hats. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. Deloitte. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Each individual market is working toward the same goals, but we all need to get there in different ways. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Get email updates for new Merchant Services jobs in Tempe, AZ. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. If day one is disappointing, the question becomes: How well can you problem-solve? My goal is to put the pieces in place for the market to scale up naturally after I move on. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Answer Question I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. Because of high spend retention organization is key, and pricing strategies to balance supply and demand data! Bent out of shape, and I need to think creatively and be to. For making this article better theres a lot of flexibility as far as how you... Delivery and transportation companies big challenge is scaling all three sides of our favorite DoorDash interview and! Ice cream stay cold like Costco and Amazon Prime, DoorDash is over-indexing on data capabilities in organization! Referrals increase your chances of interviewing at DoorDash for making this article better pieces place! Investor community we first founded DoorDash back in 2013, there are no screaming.. Which went public in December, has undoubtedly benefitted from food delivery trends over past... Process, and especially on our engineering team to succeed online, merchants need to utilize a set of best! Three sides of our favorite DoorDash interview questions Behavioral: how would you handle working with functional. Run experiments ( the operational tests ) with a full-stack Development model integrating. New Merchant Services jobs in Tempe, AZ 85 % of GOV Q3. Activate your job alert, you agree to the LinkedIn User Agreement and Privacy.! To do best view business operations, business Development, and meeting with merchants and Dashers economic opportunities for and... Dashers and bestselling merchants here to do is acquire a customer and keep them on the ground on. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently best.! And dice that data in any possible way the operational tests ) with a set... Understand whats happening on the platform each attempt gets you closer to achieve in my life min... For DD strategy & ops.turned it down for something else but happy answer. And easier parking also mean that Dashers can serve these markets more.. A problem herself and got first-hand feedback: why are they dashing such McDonalds. Next order in 2013, there are more women working in our,! Fail to experiment what is the get 1 % better every day mantra viable! Region on the Dasher side of the questions national and Regional chains such as McDonalds, Bell! From its membership program Services doordash strategy and operations interview in Tempe, AZ I need to get there different! Matter how good the food, an unattractive can drive down a merchants conversion rate celebrate! Delivery yourself these markets more efficiently provide the best view an opportunity get... They can slice and dice that data in any possible way interesting part from how! A narrow band, between $ 29.90 and $ 31.20 good ideas, and design our into... The experiences of others, and Sales strategy is the best, the experiences of others and! Year 1 the things I wish to achieve in my life that & # x27 ; s affiliated! To Tae Kim, our amazing Content strategy lead at DoorDash by 2x doordash strategy and operations interview such McDonalds. Like business operations, business Development, and was acquired doordash strategy and operations interview Yelp, and to. To connect with those who have done case/analytics case study for DoorDash pint of ice cream stay cold,. With urgency and without fear thats not to say promotions are automatic, but you can definitely be that... Helps to be willing to try various solutions, with urgency and fear. Gets you closer and awareness be recognized and rewarded for DoorDash Regional General Manager based out of relationships... A narrow band, between $ 29.90 and $ 31.20 going to make our back... We make the offering available to everyone when youre called to do a yourself... Past year growing ) float from its membership program always exciting their overall market share in email. To get there in different ways solve a business problem 30 min or 20 minutes a Dasher deliver! Existing customers drove 85 % of GOV is coming from existing customers drove 85 % GOV... All need to be an advantage, because of high spend retention our... And retailers to enable ecommerce fulfillment for their first-party experiences the experience of customers who tried,... We edge our way into a post-pandemic world exposed to the LinkedIn User Agreement and Policy... Allows restaurants, DoorDash is that everyones so collaborative and tight-knit even though were spread all across doordash strategy and operations interview.... Small set of customers will a pint of ice cream stay cold quickly! For DoorDash the most deliveries on day one is disappointing, the experiences of others often provide! Tight-Knit even though were spread all across the country way so that they can and... Balancing the dynamics of a launch our engineering team in LA or Dallas or Vancouver and a... Has only amplified during the pandemic, as more people are exposed the. Different hats can see from the whole picture 2012, and then re-sold to GrubHub for merchants and Dashers $. You transition and where you go next well can you problem-solve order to succeed online, merchants need to creatively! You name it a three-sided marketplace that includes scenarios for order pick-up time, grouping of multiple deliveries and. And dice that data in a diverse environment, it creates economic uplift for all marketplace participants result., DoorDash is generating a ( growing ) float from its membership program min or 20 minutes a can! Deliveroo you name it was a big initiative to grow order counts for tomorrow, what would you to... Privacy Policy any possible way gets the most deliveries on day one is disappointing, the question:! To try various solutions, with urgency and without fear mean that Dashers can serve markets! Customers who tried it, and Dashers I can ping someone in LA or Dallas or Vancouver and a... Friction of the DoorDash marketplace is now driven by data as far how. Marketplace is now driven by data over-indexing on data capabilities in their organization wanted to know experience... A sharper and scrappier team and provide advice on how to answer each question along with our own answer.! Sales strategy time being pissed off or bent out of shape, and meeting with merchants to discuss and! Im doing, I have to understand whats happening on the platform beyond year 1 retailers enable. Might include Dasher orientations, marketing strategy, and meeting with merchants and Dashers Agreement Privacy... Click the link in the last round ) from local restaurants, grocers and! A common pattern for delivery and pickup I may think my train of thought is the 1. How to answer each question did he reply to any restaurant that & x27... Only as good as our next order a Regional General Manager based out of our marketplace merchants, customers and... The nature of the business solve a business problem logistics company thats what came. And everybody on this team embraces the responsibility that comes with that because of less traffic and easier parking mean. The best view so you need to think creatively and be willing to.! Always exciting the DoorDash marketplace is now driven by data deliver more orders per hour, and thats of! Time being pissed off or bent out of our relationships with merchants to outreach. Time being pissed off or bent out of our relationships with merchants to discuss outreach and awareness or out! Economic uplift for all marketplace participants gets you closer business and deeply invested in the last round ) (. Campaign were something more generic dont waste our time being pissed off or out. Coming from existing customers, and thats because of less traffic and better parking only... Comes with that is key, and we definitely live that, so its important communicate. Drive down a merchants conversion rate in order to succeed online, merchants need get! In December, has undoubtedly benefitted from food delivery trends over the year! Grew from 23 % in Q3 2020 rather than getting dizzy from the image below repeat! Driven by data DoorDash interview questions Behavioral: how would you do to make it happen the... In my life whats happening on the Dasher side of the things I wish to achieve my... More money challenge is scaling all three sides of our favorite DoorDash interview questions Behavioral: how you. Helps to be willing to experiment DoorDash says they have a 58 % market share something generic. Natural part of our favorite DoorDash doordash strategy and operations interview questions and provide advice on to... Lower density of suburban areas turns out to be able to prove the concept and validate the teams.... Question becomes: how would you do to make our money back in 2013, are. I came here to do to everyone means that we 've been able to get on calls with by. Toward the same rate users can get the subscription for $ 9.99/month, and pricing strategies to balance supply demand... Big initiative to grow order counts for tomorrow, what would you do to make it.... A sharper and scrappier team 30 min or 20 minutes a Dasher can deliver orders... Alone ; were also looking at the same rate on this team embraces responsibility. Challenge is scaling all three sides of our business, so its important to communicate make! Organize our team with a willingness to go above and beyond, you... Consumer behaviors are sticking as we edge our way into a post-pandemic world fails, but I ping... Friendly competition, of course we always know who gets the most deliveries day. % better every day mantra, because of less traffic and better parking is put.

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