You are here: information > Product Catch All > Merseyrail. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. Find out more about our Advance ticket alert tool. Find the travel option that best suits you. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. Use this tool to build your own journey or choose from an exciting range of specially selected tours. Tickets can also be collected from Liverpool Lime Street mainline station. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. For more information Click here . On this page you will find more information on frequently asked questions regarding Merseyrail services. It will save you time and money if you travel on the same route regularly and can also be used at weekends. To plan your journey, visit the website or download the app. "They said it's in the terms and conditions but a young lad won't look at them. Win a Family Ticket to Southport Pleasureland! Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. "So he paid for the ticket and had all the evidence on his phone but still got a fine. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. Once in Liverpool, there are plenty of attractions to see. Longitude -3.010914905. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. Belter bars and restaurants that wont break the bank! Under the railway byelaws, we can refuse to take any animal. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. Christmas Day -There are no trains running. ", Jack Farron added: "It a bit harsh. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. New Year's Eve -Train services finish early. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . Get in touch either online or on the telephone. Please click here for contact details and more information. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. You can also download a compensation form here. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. If you don't return it straight away, an administration fee may be charged. Travelling on Merseyrail with tickets purchased from other retailers. Can I claim a refund if I dont use my ticket? deadly premonition 2 enemies lewis and clark called it the seal river codycross. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Do you agree the fine was just? "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. if (fyear < 2000) You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. Where can I find out about train times and fares? Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. Tickets can be obtained from the ticket machine or the ticket barrier. var wday = days[dateObj.getDay() + 1] Station Location & Directions. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. My train has been delayed and I cant travel, can I get a refund? Can I claim compensation for delays and cancellations? Passenger Assist Meeting point Automated Ticket Gates Barrier Line. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. All rights reserved. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . Ticket Office Hours Saturday - 05:29 to 00:12. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. They all seem to display 'coming soon'. Pet carriers should stay on the floor (or on your knee if they are small enough). Station Location & Directions. He's not from the area, so how is he supposed to get one. Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. Copyright 2023 Trainline.com Limited and its affiliated companies. The man was given a 20 fine during his first trip to Liverpool. . Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. Compartilhar isto. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. document.write(wday + ", " + lmonth + " " + date + ", " + fyear) Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. You will need to return it to the ticket office you bought it from and complete a refund form. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. An error has occurred on the form. Adult and child fares are available too. Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. Metro Cards, local Saveaway and Railpass season tickets only. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. However, others said the rules are clearly written on the app and Merseyrail website. The service is free of charge. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. If another customer objects to its presence, you and your animal must move to another part of the train. Saturday - 05:38 to 00:21. You will find useful information on station pages, including the facilities that are available and onward journey information. Staff located in our ticket offices will be able to help. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. You can also get more information on the different types of Merseyrail tickets here. It looks like there are over a thousand stations with no ticket machine. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. Station Location & Directions. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. If you're after cheap Merseyrail train tickets, look no further. Ticket office window. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. [1] It includes all railway stations in Merseyside that currently have . It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. Save 61% on average when you buy in advance. All items found on our trains or stations are sent to our Lost Property office. Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Posted on February 27, 2023 by how much is tim allen's car collection worth Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. Look out for Advance tickets, as these tend to be cheaper when they're first released. just click on this link to our newsletter sign-up centre, Man is sick in dock as his wife is jailed for biting pub barmaid's ear off, Landlady was left permanently disfigured after mum's sickening assault during brawl, The worst performing GP surgeries in Merseyside, Our interactive map shows the worst rated surgeries in our region, Man suffers head injury after mass brawl breaks out in gym, Four men were caught on camera scuffling and throwing punches before the fight was broken up, These are the faces of 50 Liverpool criminals who were jailed during February, Vigilante killers, murderer's mum and a 'cannabis martyr' were among those locked up last month, Face of woman who ruined her own grandad's life, Roy Crutchley, 79, was left penniless after being billed for fictitious solicitors fees, Fire breaks out on ninth floor in block of Bootle flats, Two people were treated at the scene by firefighters, Sky announce full list of new content coming to Sky TV channels and NOW in March 2022, Here are the shows you dont want to miss this March on Sky and NOW, Full list of DWP cost of living payments available in March 2023, Here is everything you need to know about some of the financial help you could get in March, Stranded dolphins rescued from 'hidden' Liverpool beach, The mother and calf were spotted by a birdwatcher, Tributes paid to 'loveliest' dad who died after Everton match, Charlie Chapman fell ill while watching Everton play at Old Trafford, Tesco shoppers adore 'super flattering' F&F Clothing cream dress worn by Frankie Bridge on Instagram, One shopper said: Its such a gorgeous dress, Liverpool signing labelled a 'coward' by Carlo Ancelotti punched opposition player before being booed out of Anfield, Christian Poulsen, who turns 43 today, had a brief and unhappy spell at Liverpool, 'I'm convinced' - Sadio Mane makes Jurgen Klopp prediction and names two reasons for Liverpool slump, Sadio Mane spent six years at Anfield before signing for Bayern Munich last summer, Snow to fall on Liverpool as Met Office reveals dates of cold snap, Up to 13 centimetres of snow is predicted to fall in parts of England, Dad drowned in tragic hot tub accident on family trip, Ian William Foden was found unresponsive after spending the day with his family, Liverpool transfer news LIVE - Jude Bellingham update, Thiago 'wanted', Josko Gvardiol tracked, Liverpool transfer news, rumours, gossip and speculation including updates on Jude Bellingham, Luis Diaz, Josko Gvardiol and Thiago Alcantara, Everton transfer news LIVE - Renan Lodi wanted, Beto interest, Arsenal build-up, Everton transfer news, rumours, gossip and speculation including updates on Renan Lodi, Beto and build-up to tonight's Premier League clash with Arsenal, Jurgen Klopp sends message to Liverpool squad over future amid 'strange' admission, Jurgen Klopp is convinced Liverpool have a future together ahead of latest reunion with Wolverhampton Wanderers in Premier League, Face of woman who stole 75,000 from 'best friend' grandad, Four Everton youngsters could push first-team claims as Sean Dyche reveals U21s plans, The Blues boss hopes to attend more academy matches as he steps up his learning about those on the fringe of the first team squad, Liverpool city centre will soon look very different as transformation underway, Two new multi-million pound projects are set to transform part of the city, Strangers formed a human chain to save woman's life, The woman was walking along a field when she suddenly "disappeared", Man accused of hiding car used by Ashley Dale killers to enter plea today, Kallum Radford, 25, is set to appear before Liverpool Crown Court charged in connection with the council worker's murder. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets.