YOUR VEHICLE REGISTRATION NUMBER. The IPCs Accredited Operator Scheme provides advice and support to its members. You will need your Parking Charge Reference and Vehicle Registration. Parking Permits. Complaints will be recorded on a complaints register and kept on file for 36 months and these will be available on request to authorised bodies. Please enter your PCN number. therefore please use the direct contact routes as provided via your PCN or Permit documentation. If you wish to appeal a PCN please visit the appeals page. ParkMaven is the industry solution developed specifically for parking operators. Help us make sure we're achieving our aims and tell us what you think. We do not share your information. 05617628 | Registered in England & Wales. Paying and challenging parking tickets is different in Scotland and Northern Ireland. By clicking I Accept you agree to such use of cookies, unless you later decide to disable them. The online appeals system fully automates the processing of the appeal. We are in a transition from cash payment to card and contactless. Appeal my PCN. FIXED CHARGE NOTICE NUMBER. All Correspondence must include your name, address, vehicle registration number and Parking Charge Notice Number. 08:00-20:00 Monday to Friday, closed on weekends and bank holidays (TfL call charges) Transport for London All appeals should be marked for the attention of our Appeals Department. The complaint must be made within 56 days of the incident taking place. Mobile: ++44 (0) 7947246755. Alternatively, you can find more information in our, Automatic Number Plate Recognition (ANPR) Parking Systems. Parking Solutions; About Us. Postal Address: PO Box 1115, West Drayton UB8 9XD United Kingdom 8PN. If the appeal is unsuccessful, a full explanation is provided therein reducing secondary appeals to an independent appeals body (POPLA/IAS). 1. Company registration number: 7185725. All correspondence must include the Parking Charge Notice reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence. For non-urgent queries you can use our online contact form. This duty is expressly retained in the terms and conditions of their appointment. We asses each car park individually based on your requirement. Once you have selected the option that is right for you, permits can be ordered by your customers online with your own branded permit system which operates in real-time and provides a manual override option so the operators always have the most up-to-date information and are always in control. Contact us / Write to us. Gemini Parking Solutions London Ltd. PO Box 815. Our definition of an appeal correspondence shared against the decision of an organisation in this instance, the decision to issue a PCN or NPC where a change to that decision is required. We use cookies to provide the services and features offered on our website, and to improve our user experience. Premier Parking Solutions ensure the car parks we manage are protected by our own enforcement team who will bring ignored or unpaid parking charges to a conclusion, either through debt . Registration number: 08182990. Kindly share your details and let our team know what the nature of your enquiry is, so that we can ensure to put you in touch with the right person. Check the ticket for other ways to pay. If you do not pay an FPN within 28 days, youll have to pay 50% more. The best way to manage a car park is by making it easy to use. In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation. BN52 9AN. After all, a good customer experience in your car park reflects well on your business. From Self-ticketing Service to Total Parking Management. We're sorry to hear that you feel this needs to be taken further. Private Parking Solutions London Ltd . All complaints will be dealt with in accordance with the requirements of the Data Protection Act 2018. Alternatively please call 0333 023 0121. Parking tickets will cost the motorist 100.00 but, if paid within the first 14 days of the issue, will be reduced to 60. The Director of Customer Services will acknowledge the escalated complaint within 14 days. Parking, Roads and Travel. A complaint must be made in writing via email or post: Postal Address: UK Customer Complaints Team. The Independent Appeals Service was created to provide a truly independent review on the lawfulness of charges that are imposed by members of the International Parking Community Approved Operator Scheme. It will take only 2 minutes to fill in. Perfectly tailored for your business, easy to understand and fair on your visitors, Gemini Parking Solutions offers industry leading services to companies in a range of sectors. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); This website uses cookies to improve your experience while you navigate through the website. The PCN should be paid within 28 days from the date of issue however a prompt payment discount rate is available if paid within 14 days of the date of issue. With the number of electric vehicle (EV) charging bays in the UK growing a whopping 55% last year, the need for effective enforcement is increasingly prevalent. Challenge a PCN or view evidence. This automated process removes any manual handling of appeals and ensures complete separation from the IPC. Make an enquiry about a penalty charge notice. If you continue to use the Gemini site you are confirming that you agree to the terms of our Cookie Policy. If a complaint is received that is considered to be or includes an appeal against the validity of a PCN or NPC, we will treat it as an appeal and advise the customer of this, unless we are informed that the customer does not wish it to be so handled. Date of complaint o Copy of complaint o Copy of all correspondence, Details of any corrective action required. You need to pay this within 28 days. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. It is a scheme run for the private parking sector and members are able to gain conditional access to the DVLA Database of registered vehicle keepers under the terms of the IPCs Accredited Trade Association (ATA) status thereby enabling them to enforce the parking charges that they impose. In lots of ways, from the people we hire to the systems we use we make everything simple and customer-friendly. We will provide all signage and Parking Permits Free Of Charge. Gemini Parking provide a range of ethical Parking Enforcement Solutions. PCN Parking Solutions and its other brands are car park management companies that offer a number of services to help private businesses manage their car park. Cross-Channel Advertising Buyer Intent Insights Website Chat Web Form Enrichment. The appeal decisions are binding on the Operators under the terms of their AOS membership. E: [emailprotected]. We provide the most comprehensive platform on the market to parking operators in the UK & Ireland, each part seamlessly working together to maximise revenue, knowledge and workflow. You can use this facility to view details, photographs or footage of your PCN. Parking Charge Number. The main approaches are controlling who parks there, or to sell permits to earn additional income. The Parking Charge Notice needs to be available for the motorist to manage immediately, to achieve this we have a variety of capture methods: Having all the information online for the motorist is no longer an expectation, it is a must. This is to ensure we know exactly what the nature of the complaint is, and this reduces the possibility of ambiguity or of the customers complaint not being correctly recorded over the telephone. If you have misplaced your PCN or you are experiencing difficulties making your appeal online, please email: parking@luton.gov.uk providing your vehicle registration number. Vehicle Control Solutions Ltd. West Hill House. Email New Zealand. The policy is designed to deal with concerns raised in relation to parking enforcement only; complaints that do not relate to matters pertaining to the BPAs Approved Operator Code of Practice or Parking (Code of Practice) Act 2019 are not covered under the scope of the policy. Pay securely online 24 hours a day using a Debit or Credit card:www.paymypcn.net, Call our 24 hour automated payment line on 0345 073 7209. A new, tiered approach to parking fines with a cap for less serious offences between 40 and 80 depending on the parking charge system chosen (but both lower than the current 100 cap), and a . Newton Abbot. So how do we do that? PO Box 624 Check the ticket or contact the ticket issuer for deadlines and ways to pay: Dont include personal or financial information like your National Insurance number or credit card details. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. If you've lost your PCN, please call us as soon as possible on 0121 675 2000 (Monday to Friday, 9am to 5pm) Parking ticket viewer. Our payment IVR, open 24 hours a day, allows the motorist to call to pay. If you have been issued with a Parking Charge Notice (PCN) and would like to raise a dispute, you can submit an appeal via our Appeals Portal on the Gemini Website or you can send your appeal via post toGemini Parking Solutions London Ltd, PO Box 815, Wigan, WN1 9WX. Each year, it is estimated that 1 in 5 Blue Badge bays are misused. _gat_UA-76451597-1. The Adjudicators are all independent, practicing solicitors or barristers. Exeter An unpaid PCN penalty is treated as a civil debt and you could be pursued through the county court system or even . For the motorist, our mobile friendly application (www.paymypcn.net) allows the motorist to view, pay or appeal the notice at their convenience. Customers who wish to make a complaint must do so in writing. To appeal a Parking Charge Notice, go toappeals.premierpark.co.uk, To Transfer the Keeper Liability:transfer.premierpark.co.uk, Contact us about a PCN or machine issue telephone:0800 145 5171, Premier Park Limited To report unauthorised vehicles outside of office hours. You can change your cookie settings at any time. The penalty is usually halved if paid within 14 days. https. Click here for more information how to appeal and to download our PDF Appeal Form. The Adjudicator can consider only the representations made by the parties to the appeal. Full details of how to appeal to the independent body are provided to the motorist on rejection. PLEASE ENSURE THAT YOU HAVE: PARKING CHARGE NOTICE NUMBER; YOUR VEHICLE REGISTRATION NUMBER; A VALID CREDIT OR DEBIT CARD; Parking Charge No: Vehicle Registration: GroupNexus. Call now 0208 418 0948. . Our ethical enforcement approach maximises revenue by ensuring there is always space for authorised (often paying) users of a car park and deterring problematic parking behaviour. To Transfer the Keeper Liability: transfer.premierpark.co.uk. Most of the services can be really cost effective or even supplied to you free of charge. One Parking Solution is a BPA Approved Operator. Only councils and government departments are allowed to use the word PCN. As such the customer should be aware that any information provided in connection with the complaint will be used by Gemini to help us deal with it. By clicking I Accept you agree to such use of cookies, unless you later decide to disable them. The notice will always be available for you to review via our back office suite. Use tab to navigate through the menu items. You must allow five working days for the payment to reach us. Frequently asked questions. All major credit cards accepted. Appeal or Pay Your PCN Online . You must allow five working days for the payment to reach us. VAT number: 311 544 441. In the absence of valid contact details, it may not be possible to process a complaint or process it within the published timeframes. It's why a majority of Fortune 100 companies and over 500 governments depend on us when it matters most. Only the person appealing, the Operator who issued the charge and the Adjudicator have any influence in the outcome. To help us improve GOV.UK, wed like to know more about your visit today. ZA076835 Registered in England & Wales No. For more information, please contact us as sales@pcnparking.solutions Our brands If you would like to discuss how PCN Parking Solutions from SolutionLabs can help your business, please call: 01273 789 320 or email: sales@pcnparking.solutions Before you start. Elite Car Parking Management Ltd. Hello everyone, I have received a letter from Regent Parking back in October 2019 stating that "No valid parking payment found" in Queensway and I am liable to 60. We operate the most effective way to address parking problems If you've received a Penalty Charge Notice (PCN), you can either pay it or challenge it if you think it was issued incorrectly. Penalty Charge Notice (PCN) Paying a Penalty Charge Notice; . Unit 3 Kings Court To view our photographic evidence or pay a Parking Charge Notice please visitpcnpayments.com. If you think you shouldn't have received a PCN, you can challenge it. You can also get an FPN for speeding and minor motoring offences. All Irish Parking Charge Notices are charged in euros. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. Phone Number +44 . If you have received a parking charge notice from Parkineye we can help you pay, appeal or just find out more - we can help. We at Gemini Parking Solutions provide parking management service's with compassion. If you fail to pay the Parking Charge Notice within 28 days from the date of issue this may result in your case being transferred to a Debt Recovery Agent, which may incur additional administrative charges or court costs. Most of the services can be really cosf effective or even supplied to you free of charge. We provide our car park management services across the length of the UK including Scotland and Wales. In some cases, the fine is reduced if you pay within 14 days. PCN is listed in the World's largest and most authoritative dictionary database of abbreviations and acronyms The Free Dictionary NN15 6WJ, T: 01536 680107 Home; Pay Your PCN Online; Before proceeding please ensure that you have: FIXED CHARGE NOTICE NUMBER; YOUR VEHICLE REGISTRATION NUMBER; A VALID CREDIT OR DEBIT CARD; Parking Charge Number. View a PCN. YOUR VEHICLE REGISTRATION NUMBER. Credit and Debit card payments can be made by calling our 24 hour telephone line: 01302 513232. Wigan. "Car Park Supplier of the Year" - Sceptre2019, WHAT TO DO IF YOU RECEIVE A PARKING TICKET, To view our photographic evidence or pay a Parking Charge Notice please visit. Registered Office: Preston Park House, South Road, Brighton, East Sussex, BN1 6SB, We provide a pay as you go solution, we earn a commission on. Contact Details. You've got 28 days to pay or challenge. F: 01536 411905 Premier Parking Solutions offer a range of parking enforcement services, such as the use of Automatic Number Plate Recognition and random uniformed patrols. Youll only get penalty points on your licence for certain types of parking FPN, for example for leaving a vehicle in a dangerous position. Our expert team will liaise with the chosen solicitor partner to ensure that the matter progresses efficiently and that all documentation is accurate and filed with the court as required. 10657971 . Gemini Parking Solutions London Ltd is a subsidiary of the APCOA Parking Group of companies in the UK, of which APCOA Parking (UK) Limited is the main operating company. As of 1st October 2012 a new law came into force concerning clamping and towing on private land which means it is now illegal to clamp or tow. Registered in England Co No. EX1 9JG, Premier Park Limited registered in England and Wales (No. . Have your Parking Charge Ticket Number and credit or debit card details ready. The Adjudicator can only consider the lawfulness of the charge and must not consider mitigating circumstances. Main office hours 09.00 - 17.00 Monday to Friday except bank holidays. Enter Penalty Charge Notice (PCN) number and vehicle registration. Click here. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Parking, public transport and the environment, breaking some traffic rules, for example going against a no right turn sign or driving in a bus lane, not paying the charge for the London congestion zone, low emission zone or Dartford Crossing (Dart Charge) on time, standard or excess charge notices issued by a local council, tickets from private companies, for example from supermarket car parks. Members are also required to comply with the IPC Code of Practice and are audited to ensure their standard processes would not place themselves or operators who they serve in breach of the Code. Please quote your Parking Charge Notice number, Vehicle registration number and address on the reverse of Cheque or Postal Order. If you suffer with people parking on your land who should not be, then our system will work for you whatever size of car park you have. Most of the services can be really cost effective or even supplied to you free of charge. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website). A VALID CREDIT OR DEBIT CARD. Should an account remain unpaid after attempts have been made to recover the debt by our UCS team, we are able to pass the accounts seemlessly to one of our litigation partners where the account will be reviewed and where necessary a legal claim issued. ANPR (Automatic Number Plate Recognition) cameras are very hi-tech. Contact Us. You can use this site to pay for a PCN and to view information about the contravention. Our ethical approach to enforcement ensures an unrivaled service. You usually have 28 days to pay. Client Login Pay a Parking Charge. Before contacting us, you may find the answers to your questions on our Frequently Ask Questions page. Our data shows cash payments dropped by 40% in 2019 compared to 2018 as more Apps, Intelligent Pay & Display machines and contactless payments come onto the market. For all new business enquiries please CLICK HERE. Card payments will appear on your statement as PCN Parking Solutions and a charge may be incurred for use of credit or debit card. Kettering For you, our secure back office application is always ready for you to view, manage and report on your accounts, you have complete control whenever your need it. Contact Details. . You can pay an FPN online. Contact us. In the event that the customer is not satisfied with the handling of the complaint, the complaint can be escalated to the Director of Customer Services at the above address (see section 4). We use some essential cookies to make this website work. Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website. Welcome to PCN Payments. Kettering Venture Park Parking in Camden including permits, Penalty Charge Notices (PCN) and suspensions They are duty bound by their own professional standards bodies to uphold the rule of law and to maintain independence. In many circumstances, you could appeal your Private Parking Solutions PCN. POPLA will not accept an appeal if you have not appealed to the operator beforehand. Assessment Body with a copy of our final complaint response. If the appeal is unsuccessful, your next step would be to appeal to Parking on Private Land Appeals (POPLA). Are you looking to pay or appeal a Parking Charge Notice (PCN) you received in the post and/or on your vehicle? To appeal a Parking Charge Notice, go to appeals.premierpark.co.uk. 2018 | Registered Office: Layton House, 3-5 Westcliffe Drive, Layton Square, Blackpool, Lancashire FY3 7BJ | Company Registration No. Alternatively please call 0330 058 1118. One Parking Solution Ltd, 95 . We use cookies to provide the services and features offered on our website, and to improve our user experience. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. The details that will be retained will be: All personal data will be redacted in line with GDPR requirements. You have rejected additional cookies. It is perhaps important to digress slightly here and say that Smart Parking Ltd acted illegally in calling the ticket a PCN. Your name (required) Your telphone number Your email address so that we can get back to you (required) Your enquiry (required, max: 500 characters) 0208 444 2040. . 2. If your vehicle is involved in a contravention on the red route, you'll be sent a Penalty Charge Notice (PCN) for 160. Necessary cookies are absolutely essential for the website to function properly. We are also a certified Safe Contractor. The terms and conditions of parking are clearly set out on the signage displayed within the car park. Head Office. 189115976 | DPA No. You can view the evidence of your PCN: View evidence for tickets attached to windscreen; View video footage for tickets sent by post; You will need. The system will take an image of every vehicle entering/exiting the car park. We always provide references as we are fully confident in the quality of the services that we deliver. Information may also be shared with the landowner and any permit service provider if relevant to allowing the complaint to be investigated and resolved. Before proceeding please ensure that you have: FIXED CHARGE NOTICE NUMBER. Please go here to pay online. We are accredited by the British Parking Association, who is the leading body in ATA within the parking industry. Auckland 1061. Please check the 2 letters at the start of your PCN number . PCN Parking Solutions is the trading name of SolutionLabs Ltd . About us; . Account Number: 83461637. Once the complaint has been received, we will acknowledge the complaint within 14 days and provide the unique reference code. ZA076835 Red routes. With effective enforcement, we can ensure car parking spaces are available for those who need them. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The letter has Parking Charge Notice to registered keeper from SolutionsLabs. Vehicle Registration. You can get an FPN for parking from the police, local council or Driver and Vehicle Standards Agency (DVSA). Make a Payment. The Adjudicators remuneration for considering each appeal is the same no matter what the result. Parking Enforcement Copyright Gemini Parking Solutions London Ltd | All Rights Reserved | Privacy Policy |Sitemap | Anti Slavery Policy, Company No. 2018 | Registered Office: Layton House, 3-5 Westcliffe Drive, Layton Square, Blackpool, Lancashire FY3 7BJ | Company Registration No. Parking Operations deals with parking permits and parking suspension applications and all other general on street parking enquiries. Exeter Get in touch using our contact form or the sales details below. This category only includes cookies that ensures basic functionalities and security features of the website. Sort Code: 2012-80 Please Enter your PCN details below to continue with your appeal. Credit and Debit card payments (except Diners and American Express) can be made 24/7 by calling us on 08443040102. We are currently changing our payment our payment systems to make more convenient. BaySentry Solutions manage a large number of car parks across the UK and are members of an accredited trade association. How you pay a parking ticket or penalty charge notice depends on what type it is and who issued it. Whichever association you are a member of, we ensure your notices follow their Code of Practice and can make any recommendations to help with compliance. CONTACT; This site uses cookies: Find out more. This can have lasting negative consequences on the car park, from loss of custom to increased resource requirements dealing with the associated complaints. Payment options are forever changing, and more products are coming to the market each year. 9075434 | VAT No. These cookies do not store any personal information. In some cases, the fine is reduced if you pay . With bespoke parking solutions that can be tailored across all types of land - public and private sector included - we have established management solutions with NHS trusts, large universities and colleges and network of private land owners to promote safer parking, increase revenue generation and protecting green-belt land. Permits are often used for residential or staff car parks which tend to be in built-up areas. Pay for a ticket and view photo evidence. Dont worry we wont send you spam or share your email address with anyone. page,page-id-1452,page-template,page-template-contact-page,page-template-contact-page-php,ajax_fade,page_not_loaded,,qode-title-hidden,qode-theme-ver-7.7,wpb-js . Some businesses will allow customers a fixed time to park, some for employees only, some for permit holders only the list is endless. Tel: 0208 418 0948. General enquiries: 0845 862 1034. All appeals are fully investigated and the decision to accept or reject an appeal is based on the evidence supplied. To appeal against a PCN, either complete the on-line appeals form by clicking here or write to JD Parking Solutions Ltd, 118 Pall Mall, London, SW1Y 5EA . 3rd Floor, The Cube, 123 Albion Street Leeds, LS2 8ER. 0845 527 0522. info@enterpriseparking.co.uk. +64 (0)9 869 3001. Terms & Conditions Appeals & Refund policy. EX1 9JG, Premier Park Limited registered in England and Wales (No. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure. If you were not driving the vehicle at the time in which the Parking Charge Notice was issued you should provide us with the details of the driver of the vehicle by writing to us. Types of PCN and payment timescales. Vehicle Registration. Premier Parking Solutions Limited. Contact us about a PCN or machine issue telephone: 0800 145 5171. It is mandatory to procure user consent prior to running these cookies on your website. What happens if you don't pay. Vat number: 277 6843 49. In order to help make your experience with Gemini Parking Solutions as seamless as possible,we have answered some of our most frequently asked questions below. Data-as-a-Service Data Management . Vehicle Registration . Pay a PCN . Full details of our service are available on request. The complaints policy is not intended to be used as a method for motorists to appeal a Parking Charge Notice (PCN) or Notice of Parking Charge (NPC). We offer physical and electronic permits. If this contact is also ignored, the notice is then passed to our Debt Recovery company, Ultimate Customer Solutions (UCS) who will the manage the recovery and litigation of the notice. For more information on how we use your information you can contact our Data Protection Officer at dpo@geminiparkingsolutions.com . Appeal. Upon successful payment your field operators are automatically notified via SMS with location link. If the customer remains dissatisfied with our determination of the complaint, we will provide you with the details to enable you to complain to our Accredited Trade Association or Conformity Assessment Body (full details will be provided at the appropriate time). View PCN Parking Solutions (pcnparking.solutions) location in Cornwall, United Kingdom , revenue, industry and description. Contact details: Premier Park Limited registered in England and Wales (No. All payments and appeals must be done online, or via post. 3rd Floor, The Cube, 123 Albion StreetLeeds, LS2 8ER. Interested? All appeals and disputes are dealt with by our dedicated Appeals Team. Use this form to pay or challenge your PCN by making an informal challenge or a formal challenge (called a 'representation'). If you have unsuccessfully appealed and you still believe that the charge was improperly issued then you can appeal the matter to the Independent Appeals Service.